- “Content” means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.
- “Company Content” means Content that Company makes available through the Service or Application, including any Content licensed from a third party, but excluding User Content.
- “User” means a person who accesses or uses the Service or Application.
- “User Content” means Content that a User posts, uploads, publishes, submits or transmits to be made available through the Service or Application.
- “Collective Content” means, collectively, Company Content and User Content.
Representations and Warranties
By using the website, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Application or Service. By using the Application or the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service is for your personal use and the use of others that have explicitly authorized you. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Service you agree to comply with all applicable laws from your home nation, the country, state or Emirate and city in which you are present while using the Application or Service.
We do this through:
You may only access the Service using authorized means. The Company reserves the right to terminate this Agreement if you use the Service or website with an incompatible or unauthorized device.
By using the website or the Service, you agree that:
- You will only use the Service or Application for lawful purposes; you will not use the Services for sending or storing any unlawful material or for fraudulent purposes.
- You will not use the Service or website to cause nuisance, annoyance or inconvenience.
- You will not impair the proper operation of the network.
- You will not try to harm the Service or website in any way whatsoever.
- You will not copy, or distribute the Application or other content without written permission from the Company.
- You will only use the Application and Service for your own use and will not resell it to a third party.
- You will keep secure and confidential your account password or any identification we provide you which allows access to the Service.
- You will provide us with whatever proof of identity we may reasonably request.
- You will only use an access point, 3G or 4G data account (AP) which you are authorized to use.
- License Grant, Restrictions and Copyright Policy
- Licenses Granted by Company to Company Content and User Content
Subject to your compliance with the terms and conditions of this Agreement, Company grants you a limited, non-exclusive, non-transferable license: (i) to view, download and print any Company Content solely for your personal and non-commercial purposes; and (ii) to view any User Content to which you are permitted access solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this Agreement.
You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Service, Application or Collective Content, except as expressly permitted in this Agreement. No licenses or rights of any kind are granted to you by implication or otherwise by Company or its licensors, except for the licenses and rights expressly granted in this section.
License Granted by User
We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content. By making available any User Content on or through the Service or Application, you hereby grant to Company a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty- free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit such User Content only on, through or by means of the Service or Application. Company does not claim any ownership rights in any User Content and nothing in this Agreement will be deemed to restrict any rights that you may have to use and exploit any User Content.
You acknowledge and agree that you are solely responsible for all User Content that you make available through the Service or Application. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available through the Service or website or you have all rights, licenses, consents and releases that are necessary to grant to Company and to the rights in such User Content, as contemplated under this Agreement; and (ii) neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or Company’s use of the User Content (or any portion thereof) on, through or by means of the Service or website will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Company respects copyright law and expects its users to do the same. It is Company’s policy to terminate in appropriate circumstances Users or other account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
Any fees that the Company may charge you for the Service, are due immediately and are non-refundable other than in circumstances in which the Company considers that a refund is justified and you have notified the Company within 72 hours of the booked start time of the relevant trip. This no refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our Application or Service either planned, accidental or intentional, for any reason whatsoever. The Company reserves the right to determine final prevailing pricing. Please note the pricing information published on the website may not reflect the prevailing pricing.
The Company, at its sole discretion, makes promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or any contract with the Company. The Company may change the fees for the Service or Application, as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested in the Company’s charges for the Service or Application.
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
Once the payment is made, a confirmation notice will be sent to the client via email within 24 hours of receipt.
Autofix.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple services may result in multiple postings to the cardholder’s monthly statement.
If the customer has availed our valet service and the vehicle requires extra fuel at any point of time during the delivery of service, a fuel surcharge would be levied in addition to other service charges.
- VAT will be displayed and charged at the appropriate rate
- Adding a service in your cart does not reserve the price shown at that time
- It is possible that a service's price may decrease between the time you place it in your basket and the time you purchase it
- AutoFix classifies cars as per their engine oil requirement. Generally, car is considered "COMPACT" if oil requirement is upto 4 litres, "SEDAN" (or "COUPE") if oil requirement is between 4 to 6 litres and "SUV" if engine oil requirement is 6 litres and above
- Autofix reserves the right to refuse servicing (at the ordered prices) against an order where car classification specified by the user while ordering the services is found to be inaccurate
- When redeeming a promotional code (or voucher code) advertised on our website or social media accounts, you must check the eligibility of the said offer
- The promotional code is valid for a limited time only. Autofix reserves the right to modify or cancel it at any time without prior notice
- Each promotional code can be used only once, unless otherwise specified
- The promotional code is not transferable, may not be resold or redeemed for cash
- Each promotional code applies only to qualifying services. Details are usually specified in the promotion
- The promotional code does not apply to pre-orders, unless otherwise specified
- If the promotion has a minimum purchase requirement, taxes do not apply toward the minimum purchase amount
- If you cancel the service purchased using a promotional code, we will subtract the value of the promotional code from your return credit, if any
- Only one promotional code can be used each time and therefore cannot be combined with other offers using promotional code
- Autofix reserves the right to void the transactions where prohibited
- If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply
- Autofix reserves the right to update these terms and conditions without prior notice
- Cancellation & Refund Policy
- Refunds, if any, will only be processed through the original mode of payment.
- Depending on the mode of payment, please allow for up to 45 days for the refund transfer to be completed.
- Cancellation can only be done within 5 minutes of placing an order OR upto 4 working hours before order's scheduled time, whichever is later.
- Once the valet or diagnosis service has begun and the customer rejects or cancels the estimate or order completely, the customer would have to pay for the valet and diagnosis fees separately for the release of his vehicle.
Warranties are applicable only for the parts and services that autofix has provided.
If the customer does not order all autofix recommended "Must Have" services, the customer forfeits any promised warranties. No claims will be entertained in this scenario.
All claims need to be addressed via email to and be given a minimum of 7 business days to be examined, verified and processed.
Child Seat Policy
If you have ordered any autofix interior cleaning service for your car, it is your responsibility to remove and reattach the child safety seat. Autofix staff will not remove or change the position of child seats, even if instructed by the customer. The Company is not and will not be held responsible for any untoward event arising out of improper handling of child seats before and after the service.
Intellectual Property Ownership
The Company alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the website or the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the website or the Service, or any intellectual property rights owned by the Company. The Company name, the Company logo, and the product names associated with the website and Service are trademarks of the Company or third parties, and no right or license is granted to use them.
Third Party Interactions
During use of the website and Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through the Application or Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Company does not endorse any sites on the internet that are linked through the Service or website, and in no event shall the Company or its licensors be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the website and Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company disclaims any and all responsibility or liability arising from such agreements between you and the third party providers.
The Company may rely on third party advertising and marketing supplied through the website or Service and other mechanisms to subsidize the website or Service. By agreeing to these terms and conditions you agree to receive such advertising and marketing. If you do not want to receive such advertising, you should notify us in writing. The Company reserves the right to charge you a higher fee for the Service or Application should you choose not to receive these advertising services. This higher fee, if applicable, will be posted on the Company’s website located at www.aytofix.ae. The Company may compile and release information regarding you and your use of the website or Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through the Service.
Conduct of Users
By entering into this Agreement or using the or the Service you agree that you will comply with the laws of the United Arab Emirates, or other countries (whichever is applicable). You will be solely responsible for any failure to comply with this provision.
By entering into this Agreement and using the website or Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, Users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with:
(a) your violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referred to in this Agreement;
(b) your violation of any rights of any third party, including any providers of transportation services, or
(c) your use or misuse of the Application or Service.
This agreement of service is considered to in force from the date and time, you sign up with the company and remains valid until your customer account is active in the Company’s database. You customer account can be removed due to breach of any contractual clauses in this agreement or as a result of an explicit written notice by either of the two parties.
Disclaimer of Warranties
The company makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the service. The company does not represent or warrant that
(a) the use of the service or website will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, website, system or data,
(b) the service will meet your requirements or expectations,
(c) any stored data will be accurate or reliable,
(d) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your requirements or expectations,
(e) errors or defects in the service will be corrected, or
(f) the service or the server(s) that make the service available are free of viruses or other harmful components.
The service and website is provided to you strictly on an “as is” basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law by the company. The company makes no representation, warranty, or guaranty as to the reliability, safety, timeliness, quality, suitability or availability of any services, products or goods obtained by third parties through the use of the service or website. You acknowledge and agree that the entire risk arising out of your use of the website and service, and any third party services or products remains solely with you, to the maximum extent permitted by law.
The company’s service and website may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. The company is not responsible for any delays, delivery failures, or other damage resulting from such problems.
Limitation of Liability
In no event shall the company’s aggregate liability exceed the amounts actually paid by and/or due from you in the six (6) month period immediately preceding the event giving rise to such claim. If the claim is not submitted within 15 days from the day of service, the company will not be liable for more than 75 percent of the amounts paid by and/or Due from you, until the rest of the warranty period. In no event shall the company and/or its licensors be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including personal injury, loss of data, revenue, profits, use or other economic advantage). The company and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by you, including by not limited to loss, damage or injury arising out of, or in any way connected with the service or application, including but not limited to the use or inability to use the service or application, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party service provider, advertiser or sponsor whose advertising appears on the website or is referred by the service or application, even if the company and/or its licensors have been previously advised of the possibility of such damages.
The Company may give notice by means of a general notice on the Service, electronic mail to your email address on record in the Company’s account information, or by written communication sent by first class mail or pre-paid post to your address on record in the Company’s account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) at any time by emailing to email@example.com
This Agreement may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company to (i) a parent or subsidiary, (ii) an acquirer of https://www.autofix.ae or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.
This Agreement is governed by the laws of Dubai and the laws of the United Arab Emirates as applied in Dubai.
Any dispute, claim or controversy arising out of or in connection with this Agreement, including a dispute, claim or controversy arising in relation to its interpretation or relating to any non-contractual obligations arising out of or in connection with this agreement (a “Dispute”) shall be settled amicably between the parties following the receipt by either party of written notice of the Dispute from the other party. In the event that a Dispute cannot be settled amicably within a period of 60 days from the date on which the relevant party notifies the other in writing that a Dispute has arisen, the parties agree that such Dispute shall be referred to and finally settled by arbitration under UAE law.
No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of this Agreement or use of the Service or Application. If any provision of the Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of the Company to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. This Agreement comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter of this Agreement.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
You are responsible for all damages to your property and autofix is not liable for any loss or damage incurred.
Notification of changes
Toll Free Number 800AUTOFIX
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